Volunteering Services Assistant
Please apply with your CV
Join a life saving crew
The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.
As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
JOB TITLE: Volunteering Services Assistant
BASE: Barton/Knowsley – some regional travel required (Hybrid)
DEPARTMENT: Volunteering (People and Culture Team)
REPORTING TO: Head of Volunteer Engagement
WORKING HOURS: 35 hours per week
SALARY: £25,000-£26,000
Overall purpose of the role:
The Volunteering Services Assistant role is primarily responsible for ensuring the smooth running of administrative and operational functions within the volunteering team.
You will be involved in tracking projects, managing administrative processes, and tracking compliance. You will also provide support for the volunteering team and more widely will play a key role in a high quality volunteer experience.
Main duties and responsibilities:
You will be responsible for:
• Managing volunteer specific resources, equipment and the distribution of resources to staff and volunteers
• Assisting with the administration, monitoring and reporting of volunteering services across all areas of the charity
• Maintaining and updating volunteer records, templates and processes on the charity CRM/VMS
• Providing accurate information and guidance to volunteers, responding to enquiries and signposting where appropriate
• Supporting volunteer recruitment, ensuring a smooth process and a high quality volunteer experience for all
• Supporting internal and volunteer specific communications
• Tracking projects including the administration and co-ordination of volunteer training, volunteering projects and events
• Working collaboratively with regional Volunteer Co-ordinators to deliver face to face activity including any major growth, training, or volunteering engagement events
• Working collaboratively across the volunteering team to support new initiatives
• Feeding into the strategic development of the high-quality volunteering programme
PERSON SPECIFICATION
Experience
Experience in an administrative role
Working on multiple projects or work streams
Work with volunteers
Skills
Strong written and verbal communication skills
Strong interpersonal skills
Organisation
Digital proficiency including Microsoft packages
Logistics experience
Use of CRM, VMS, finance systems
Personal Attributes / Abilities
The ability to work remotely and as part of a regional team
Empathy and strong interpersonal skills
Strong customer service ethos
Creative thinking and flexible
A commitment to EDI and Safeguarding
A commitment to NWAA Values
- Department
- Volunteer Engagement
- Locations
- Knowsley Head Office
- Remote status
- Hybrid
Knowsley Head Office
Our Perks & Benefits
-
Company Pension
-
Cycle to work scheme
-
Occupational Sick Pay
-
Life Assurance
-
Holiday Purchase Scheme up to 5 additional days (pro-rata)
-
Long Service Leave up to 3 additional days (pro-rata)
NWAA Values
Our values were developed in house by our own people and are at the core of everything we do. Our values unite us together as one crew.
- We are passionate about saving lives
- We take ownership
- We never stand still
- We are one crew
About North West Air Ambulance
We're a lifesaving and life-changing charity in the North West of England.
Our crews bring enhanced pre-hospital care and medical interventions to the scene, giving patients the best chance, often where seconds can mean the difference between life and death.
With three helicopters and four critical care cars, we operate day and night, 365 days a year, and serve the largest population in the UK, outside of London, but it costs £18 million annually to keep us in the air and on the road.
And here’s the challenge: we receive no government or NHS funding. Every mission we fly is funded entirely by the generosity of our supporters.
Find out more at nwairambulance.org.uk
Already working at North West Air Ambulance?
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